Contact

CONTACT PANDAHOMEMART

We’re Here to Help.

Have a question about tea, botanicals, teaware, your order, shipping, wholesale, or partnership opportunities?

Send us a message and let us know how we can help.

Whether you are choosing your first tea, checking an order, exploring a wholesale opportunity, or interested in becoming a PandaHomeMart Partner, we would be happy to hear from you.

Tea · Botanicals · Teaware · Eastern Living

HOW CAN WE HELP?

ORDER SUPPORT

Questions about:

Order Status
Order Changes
Payment
Tracking
Delivery
Damaged Items
Returns
Refunds

Please include your order number whenever possible.

CONTACT ORDER SUPPORT →

PRODUCT QUESTIONS

Need help choosing a product?

We can assist with questions about:

Tea Types
Flavor Profiles
Brewing
Teaware
Botanical Ingredients
Product Sizes
Gift Selection
Product Comparisons

If you are not sure what to choose, tell us what flavors or brewing style you prefer.

ASK A PRODUCT QUESTION →

SHIPPING & DELIVERY

Questions about:

Shipping Options
Delivery Estimates
International Shipping
Tracking
Customs
Duties
Destination Availability

Shipping conditions may vary by country, product, and destination.

ASK ABOUT SHIPPING →

DISTRIBUTOR PROGRAM

Interested in sharing PandaHomeMart with your audience or customer network?

Our Distributor Program offers approved partners the opportunity to earn commission on qualifying purchases without holding inventory.

EXPLORE DISTRIBUTOR PROGRAM →

WHOLESALE

Interested in carrying PandaHomeMart products in your store or business?

Our Wholesale Program is designed for approved retailers, tea shops, wellness stores, gift shops, online stores, studios, hospitality businesses, and selected organizations.

EXPLORE WHOLESALE →

CREATOR & BRAND PARTNERSHIPS

We welcome thoughtful collaborations with creators, publishers, communities, and like-minded brands.

Potential opportunities may include:

Product Features
Educational Content
Seasonal Campaigns
Gift Guides
Social Media Collaborations
Tea & Botanical Content
Brand Partnerships

BECOME A PARTNER →

CORPORATE & GIFT ORDERS

Planning gifts for:

Clients
Employees
Events
Organizations
Seasonal Campaigns
Wellness Programs

Tell us what you are looking for and we can explore suitable tea, botanical, teaware, or curated gift options.

CONTACT US ABOUT GIFTING →

CONTACT FORM

Send Us a Message

Please complete the form below.

NAME

Full Name

EMAIL

Email Address

PHONE

Optional

ORDER NUMBER

Optional

SUBJECT

Choose one:

□ Order Support

□ Product Question

□ Shipping & Delivery

□ Return / Refund

□ Distributor Program

□ Wholesale

□ Creator Partnership

□ Corporate & Gift Order

□ Website Question

□ Other

MESSAGE

Tell us how we can help.

SEND MESSAGE →

FOR ORDER QUESTIONS

To help us assist you faster, please include:

Order Number
Name Used on the Order
Email Used at Checkout
Product Name
A Brief Description of the Issue

For damaged or incorrect items, photos may be requested.

FOR PRODUCT QUESTIONS

Helpful details may include:

Tea Type You Already Enjoy
Flavor Preference
Preferred Brewing Method
Number of People You Usually Serve
Whether You Prefer Tea or Botanicals
Your Teaware Preferences

The more context you provide, the easier it is for us to make a useful recommendation.

FOR WHOLESALE INQUIRIES

Please include:

Business Name
Website
Country / Region
Business Type
Sales Channels
Products of Interest
Estimated Opening Order

The minimum opening wholesale order is currently:

CAD $500

VIEW WHOLESALE PROGRAM →

FOR DISTRIBUTOR INQUIRIES

Please include:

Name
Country / Region
Website or Social Channel
Audience or Customer Network
How You Plan to Share PandaHomeMart

Approved Distributor Partners may earn commission on qualifying customer and eligible personal purchases.

VIEW DISTRIBUTOR PROGRAM →

INTERNATIONAL CUSTOMERS

PandaHomeMart serves customers across different markets where shipping is available.

International shipping availability may depend on:

Destination
Product Type
Carrier Availability
Local Import Rules
Botanical Restrictions
Customs Requirements

Certain botanical ingredients may not be eligible for shipment to every destination.

If you are unsure whether a product can be shipped to your country, contact us before ordering.

RESPONSE TIMES

We aim to respond to customer inquiries as promptly as possible during normal business operations.

Response times may be longer during:

Holiday Periods
Major Promotions
High-Volume Sales Events
Weekends
Public Holidays

Please avoid sending multiple messages about the same issue, as this may slow down the review process.

BEFORE YOU CONTACT US

You may find a quick answer here:

Shipping Information →

Order Tracking →

Returns & Refunds →

Frequently Asked Questions →

Tea Guide →

Botanical Ingredient Library →

Teaware Selection Guide →

Wholesale Program →

Distributor Program →

NEED HELP CHOOSING TEA?

Start with the flavor you enjoy.

FRESH & CLEAN

Explore Green Tea →

FLORAL & AROMATIC

Explore Jasmine & Oolong →

SOFT & MELLOW

Explore White Tea →

RICH & WARM

Explore Black Tea →

DEEP & EARTHY

Explore Pu-erh →

Or visit:

TEA FLAVOR MATCHING →

NEED HELP CHOOSING TEAWARE?

Tell us:

How many people you usually serve.

What tea you drink.

Whether you prefer everyday brewing or Gongfu tea.

Then explore:

TEAWARE SELECTION GUIDE →

NEED HELP WITH BOTANICALS?

Learn about:

Flowers
Fruits
Roots
Leaves
Seeds
Grains
Traditional Botanicals

Visit:

BOTANICAL INGREDIENT LIBRARY →

OUR APPROACH TO SUPPORT

Clear Answers. Thoughtful Help.

We want PandaHomeMart support to feel as calm and straightforward as the products we offer.

We aim to provide:

Clear Information
Accurate Product Guidance
Respectful Communication
Practical Solutions
Thoughtful Recommendations

If we do not have enough information to answer properly, we may ask for additional details rather than guess.

BUSINESS & MEDIA INQUIRIES

For:

Media Requests
Editorial Features
Brand Partnerships
Press Questions
Event Opportunities
Professional Collaborations

Please select:

Creator / Brand Partnership

in the contact form and include relevant details.

PRIVACY

Information submitted through the contact form is used to respond to your inquiry and provide related customer or business support.

For more information about how PandaHomeMart handles personal information, please review our:

Privacy Policy →

CONNECT WITH PANDAHOMEMART

Follow our journey for tea inspiration, botanical knowledge, recipes, seasonal rituals, and new product stories.

Instagram
Facebook
Pinterest
YouTube
TikTok

LET’S STAY CONNECTED

Join the PandaHomeMart Journal

Receive occasional updates about:

Tea
Botanicals
Brewing
Recipes
Seasonal Rituals
New Arrivals

Enter your email address

JOIN THE JOURNAL →

No noise. Just thoughtful updates.

WE’D LOVE TO HEAR FROM YOU

Whether you have a simple question or a larger partnership idea, send us a message.

We will do our best to point you in the right direction.

CONTACT PANDAHOMEMART →

PandaHomeMart