Return & Refund Policy
Returns & Refunds
At PandaHomeMart, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order if:
- The item is unused and in its original condition.
- The item is in its original packaging.
- You provide proof of purchase (order number or receipt).
For hygiene and safety reasons, certain products may not be eligible for return.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Opened food products
- Tea and herbal products that have been opened
- Personalized or custom-made items
- Gift cards
- Clearance or final sale items
- Health and wellness consumables
Damaged, Defective, or Incorrect Items
If you receive:
- A damaged item
- A defective product
- The wrong item
Please contact us within 7 days of delivery and provide:
- Your order number
- Photos of the item
- Photos of the packaging
After review, we will offer one of the following solutions:
- Replacement shipment
- Partial refund
- Full refund
depending on the situation.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective
- The item arrived damaged
- We shipped the wrong product
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refund Process
Once your return is received and inspected, we will notify you regarding approval of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Processing time is typically 5–10 business days depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Order Cancellation
Orders may be canceled within 12 hours after purchase.
Once an order has entered processing or has been shipped, cancellation may no longer be possible.
To request a cancellation, please contact us as soon as possible.
Lost Packages
If tracking shows that your package has been delivered but you have not received it:
- Check with household members or neighbors.
- Contact your local carrier.
- Contact us for assistance.
PandaHomeMart is not responsible for packages lost due to incorrect shipping information provided by the customer.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us.
Exchanges
We replace items only if they are defective, damaged, or incorrectly shipped.
Please contact us before sending any products back.
Contact Us
For all return and refund inquiries:
Email: support@pandahomemart.com
Website: www.pandahomemart.com
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
We are committed to providing a smooth and worry-free shopping experience for every customer.
Thank you for choosing PandaHomeMart.